24 hour cancellation. If you reschedule or cancel with less than 24 hours notice, please know that 50% of the service you reserved will be charged to your credit card on file.
No-shows will be charged 100% of the service fee. This includes arriving too late to receive your service, although your stylist will offer you options for the time remaining.
Arriving 15 minutes or more beyond your reserved appointment time may result in your stylist not being able to complete your service in the time we have left, and we don’t want to rush through.
You can return retail items you purchased at Atelier for store credit or exchange with a sales receipt within 30 days from Atelier with the exception of Nutrafol, hair tools, food, and sale items.